Email

Direct line

support@intellidata.network
Response within 4 hours.

Live session

Screen share

Book a live walkthrough with the team. We come to you.

Terminal

In-app support

Use the help panel inside the Trading Terminal for real-time guidance.

Common questions

The Terminal supports real-time equity, FX, options, and futures data. Feed availability depends on your subscription tier. Your entitlement profile is configured at account setup — contact support to review or upgrade your current data package.

TradeTracker ingests your trade history and computes a full performance profile — win rate, profit factor, Sharpe ratio, maximum drawdown, risk/reward, weekly return, and consistency score. All calculations use industry-standard methodology and are benchmarked against peer tiers including institutional funds and retail averages. The radar chart you see on your dashboard is a live snapshot, updated on each sync.

Yes. The Terminal supports broker integration via API. We currently support direct connection with major prime brokers and retail platforms. If your broker isn't listed, contact support with your broker name and we'll assess integration within 5 business days. We do not store your broker credentials — all authentication is handled via OAuth or read-only API tokens.

Completely. intelliData.Network is a private network — your data is never sold, aggregated for third parties, or used for advertising. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access is role-scoped, session-audited, and subject to enterprise-grade identity controls. We operate under strict confidentiality obligations to every network member.

Tell us immediately. Email support@intellidata.network with a description of what you saw and when. For anything affecting live trading data, flag it as urgent in the subject line — those reports go directly to the engineering team with a 1-hour response SLA. We take data integrity as seriously as anything else in this network.

Resources

Getting started

Terminal setup guide

Connect your broker, configure your workspace, and launch your first session in under 10 minutes.

TradeTracker

Reading your radar profile

Understand every metric on your performance dashboard and how to act on what it shows.

Data & security

Privacy and data handling

How your data is stored, who can access it, and what controls you hold at all times.

AI features

Using the AI assistant

What the integrated AI can do, what it can't, and how it operates within your permission scope.

All systems operational

Trading Terminal · TradeTracker · Data feeds · AI layer

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